Delivery Information

Delivery Policy

Shipping is free on orders which cost £30 or more (excluding VAT).

For orders that cost less than £30 there is a standard charge of £3.50.

Orders which weigh more than 2 kilos are shipped using DHL next day delivery.

Orders weighing less than 2 kilos are dispatched by royal mail first class post.

We aim for our orders to be dispatched within one working day of orders being placed.

For shipment charges to Ireland, the EU and the rest of the world, please email info@partysettings.co.uk

Party Settings aims to dispatch all orders placed before 14:00 (Monday-Friday), on the same day (subject to stock availability). Orders placed after 14:00 or at weekends will be processed the next working day. For orders placed in the UK for national delivery, goods should normally be received the next working day using Royal Mail First Class Post.

The estimated delivery dates are based on the average delivery times experienced by the majority of our customers. However as we cannot guarantee the speed of the Royal Mail Service and would ask that, after receiving your notice of dispatch by email, you wait eight working days for UK orders, fourteen working days for Western Europe and twenty working days for the Rest of The World, before contacting us.

 

 

 

Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 7 days of arrival, and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

We are unable to offer a refund or exchange on any specially ordered or customised products.